Workplace
Royal Bank of Canada
RBC is one of Canada's biggest banks, and among the largest in the world based on market capitalization.
It is one of the North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.
I joined RBC Direct Investing, Wealth management (previously part of P&CB), as a Senior Product Designer in May 2022, leading a range of product initiatives across the platform.
Case studies
2026
ProtectedDirect Investing
Emerging market opportunity through discovery, stakeholder alignment, business metric framework and roadmap definition.
2025 - 2026
ProtectedInvestease
Redesigned onboarding and yearly review experience to improve completion, maintain up-to-date investor risk profiles, and support regulatory compliance. *(In progress for release — impact projections based on usability testing and validation)*
2023
ProtectedDirect Investing
Led design for a scalable digital onboarding experience focused on increasing acquisition, reducing attrition, and enabling self-serve workflows. Improved operational efficiency by reducing paper applications, Not in good order (NIGO) cases, and support call volumes.
Ongoing
Beyond Interfaces...
Design ways of working and scaling design practice through XFN collaboration, cadence for clarity & alignment.